OFFICE POLICIES

Appointments

  • Your appointment time is reserved specifically for your child and any changes to the appointment affect our doctor, team, and other patients. If you are running late, please be safe on the road and call our office to let us know. However, if you are late 10 minutes or more, your appointment may be rescheduled as a courtesy to other scheduled patients.

  • Please notify us by phone or email, not through Facebook or Instagram, at least 48 hours before your appointment time to cancel or reschedule in order to avoid being a no-show. Canceling or rescheduling request on the day of appointment will be classified as a no-show and a no-show fee may apply.

  • A no-show fee is applied at the discretion of our office for missing an appointment without prior communication. We send multiple appointment reminders before your appointment, so please give us an advanced notice if you need to make cancel or reshcedule your appointment.

  • Please be aware repeated missed appointments/no-shows may result in dismissal from our practice.

  • For new patients, we require the patient's parent or legal guardian's valid form of identification.

  • If a non-legal guardian is bringing a patient, authorization document(s) from the legal guardian must be submitted prior to the appointment time. Appointment will be canceled without proper documentation. For your initial visit with us, we highly encourage the legal guardian to accompany the patient if possible.

4PM Appointments

Late afternoon appointments are limited and in high demand. We ask that families confirm these appointments in advance. Unconfirmed appointments may be released to accommodate other patients in need of care.

We require 48 hours’ notice for changes or cancellations. Repeated late cancellations of these time slots may limit future availability of similar appointments.

Sedation

For sedation appointments, a deposit may be required to reserve time and is applied toward treatment.

If an appointment is missed or cancelled with less than 48 hours’ notice, the deposit may be forfeited. Exceptions may be considered in cases of illness or other reasonable circumstances, at the discretion of the office.

  • Nitrous Sedation: A deposit is required to reserve your Nitrous sedation appointment, which will go toward your child's treatment. If you do not give a reasonable excuse** 48 hours** prior to the scheduled time of treatment, the deposit will be forfeited, and the full cost of the sedation must be paid in order to reschedule the sedation appointment.

  • Oral Sedation: We reserve a 2-hour block on our schedule and a dedicated staff member to stay with your child for safety during his/her sedation appointment. A deposit is required to reserve your appointment time and the deposit goes toward the cost of your child’s treatment. If you do not give a reasonable excuse** 48 hours** prior to the scheduled time of treatment, the deposit will be forfeited, and the full cost of the sedation must be paid in order to reschedule the sedation appointment.

  • IV Sedation: We partner with a Board-Certified Pediatric Anesthesiologist to help your child safely receive the necessary treatment. A deposit (paid directly to the anesthesiologist's office) and other paperwork are involved for our in-office IV sedation. Please call our office @ 281-947-6111 for more information.

Patient Rights & Responsibilities

We are committed to treating every patient and family with dignity, respect, and compassion.

Patients and families have the right to:

  • Receive respectful, appropriate care regardless of background or identity

  • Be informed about diagnosis and treatment options in understandable terms

  • Ask questions and participate in care decisions

  • Expect confidentiality of medical information

Patients and families are responsible for:

  • Providing accurate information and cooperating with care recommendations

  • Respecting staff and other patients

  • Arriving on time and communicating scheduling changes

  • Fulfilling financial responsibilities for services rendered

We welcome open communication. If concerns arise, we encourage families to contact our office directly so we may address them promptly and appropriately.