OFFICE POLICIES

Appointments & Scheduling

Your appointment time is reserved specifically for your child, and changes to the schedule affect our doctors, team, and other patients. We send multiple appointment reminders as a courtesy, but it is ultimately the family's responsibility to keep track of scheduled appointments and provide at least 48 business hours' notice for any cancellation or rescheduling.

  • If you are running late, please call our office and let us know. If you arrive 10 minutes or more after your scheduled appointment time, your appointment may need to be rescheduled to accommodate other scheduled patients.

  • To cancel or reschedule an appointment, please contact us by phone or email—not through Facebook or Instagram—at least 48 business hours in advance. Requests received with less than 48 business hours' notice, including requests made over the weekend for a Monday appointment, will be considered a no-show.

  • A no-show fee is be applied when an appointment is missed without the required advance notice. The fee is intended to discourage missed appointments to ensure that available appointment times can be offered to other children who need timely care.

  • Repeated missed appointments or no-shows may result in dismissal from the practice.

4PM APPOINTMENTS

  • Late afternoon appointments are limited and in high demand. We ask that families confirm these appointments in advance. Unconfirmed appointments may be released to accommodate other patients in need of care.

  • We require 48 hours’ notice for changes or cancellations. Repeated late cancellations of these time slots may limit future availability of similar appointments.

Sedation & Deposits

Sedation appointments require additional preparation, dedicated staff, and reserved treatment time. A deposit is required to reserve your child's appointment and will be applied toward the cost of treatment. Following all pre-operative instructions is essential to your child's safety and to ensuring the sedation appointment can proceed as planned.

  • Nitrous Sedation:If the appointment is canceled, rescheduled, or missed with less than 48 business hours' notice, the deposit will be forfeited.
    The full cost of the sedation must then be paid in order to reschedule the sedation appointment.

  • Oral Sedation: We reserve a two-hour block on our schedule and a dedicated team member to remain with your child throughout the appointment for their safety. If the appointment is canceled, rescheduled, or missed with less than two weeks’ notice, the deposit will be forfeited. The full cost of the sedation must then be paid in order to reschedule the sedation appointment.

  • IV Sedation: We partner with a board-certified pediatric anesthesiologist to help your child safely receive necessary treatment. IV sedation requires a separate deposit paid directly to the anesthesiologist's office, along with additional paperwork and pre-operative requirements.
    Please call our office at 281-947-6111 for more information.

Parent/Guardian Requirements

For the safety and protection of every child in our care, a parent or legal guardian must provide a valid form of identification for all patients.

  • If someone other than the child's legal guardian will be accompanying the patient, written authorization from the legal guardian must be provided to our office before the appointment. Without the required authorization, we cannot see the child and the appointment will need to be canceled.

  • For a child's initial visit, we strongly encourage a parent or legal guardian to accompany the child whenever possible.

A Partnership Built on Respect

We are proud to care for your children and believe the best care is built on trust, kindness, and mutual respect. We work hard to create a positive, safe, and welcoming dental experience for every child, and our team deserves that same safe, supportive, and respectful environment in which to provide that care.

We ask all patients, parents, guardians, and visitors to treat our team and other families with courtesy and respect. Disrespectful, disruptive, or unsafe behavior—including yelling, profanity, personal insults, harassment, intimidation, threats, violence, or other abusive conduct—will not be tolerated and will result in dismissal from the practice. All conduct concerns will be documented.

We are always willing to listen, answer questions, and work toward a resolution when concerns arise. We simply ask that concerns be communicated to us directly and respectfully. We appreciate your partnership in helping us maintain a safe and welcoming environment for everyone.